Shipping policy
📦 Shipping Policy for hhvibeshop.store
1. Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing times may be slightly delayed.
2. Shipping Locations
We currently ship to most countries worldwide, including:
-
United States
-
Canada
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United Kingdom
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Australia
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Europe
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Asia
If your location is not supported at checkout, please contact our customer service team.
3. Shipping Methods & Delivery Time
Estimated delivery times vary by destination:
|
Region |
Estimated Delivery Time |
|---|---|
|
United States |
7–15 business days |
|
Canada |
8–18 business days |
|
United Kingdom |
7–15 business days |
|
Australia |
8–18 business days |
|
Europe |
8–20 business days |
|
Asia |
5–12 business days |
|
Other Countries |
10–25 business days |
Delivery times are estimates and may vary due to customs delays, weather conditions, or carrier issues.
4. Shipping Fees
Shipping fees are calculated at checkout based on destination and order weight. We occasionally offer free shipping promotions, which will be clearly displayed on our website.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 2–5 days to update after shipment.
6. Customs, Duties & Taxes
International shipments may be subject to customs fees, import taxes, or duties. These charges are not included in the product price or shipping cost and are the responsibility of the customer.
7. Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us at KatyRose1016@proton.me. We will assist in tracking the shipment or arranging a replacement when applicable.
8. Incorrect Address Disclaimer
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly entered addresses.
9. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 7 days of delivery with photos of the package and items. We will arrange a replacement or refund depending on the situation.
10. Contact Us
If you have any questions regarding shipping or delivery, please reach out to us: 📧 KatyRose1016@proton.me