Return policy

Cancellation

We accept order cancellation requests before the order has been shipped or entered final processing. If the cancellation is approved, a full refund will be issued to the original payment method. Once an order has been shipped, it can no longer be cancelled.

Returns (if applicable)

We accept eligible returns within 30 days after delivery. To qualify for a return, the item must be unused, unworn, unwashed, undamaged, and in the same condition in which it was received. The item must also include its original packaging, tags, and proof of purchase.

Please do not send your return to the manufacturer or return any item without first contacting us for return instructions and the correct return address.

If the item is defective, damaged, or incorrectly shipped, HHVIBESHOP will cover the reasonable return shipping cost. For returns caused by an incorrect size selection, change of mind, or another non-quality-related reason, the customer is responsible for return shipping.

We do not charge a restocking fee.

Refunds (if applicable)

Once your return is received and inspected, we will notify you by email. We will also inform you whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Late or Missing Refunds (if applicable)

If you have not received your refund, please first check your bank account again. Then contact your credit card company or payment provider, as processing and posting times may vary. You may also need to contact your bank.

If you have completed these steps and still have not received your refund, please contact us at support@hhvibeshop.store.

To request a return and obtain the correct return address, please contact our customer service team at support@hhvibeshop.store.