Shipping Policy

1. Shipping Availability

HHVIBESHOP ships to the countries and regions available for selection at checkout. Available shipping destinations may vary depending on the product, carrier availability, and delivery restrictions.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays. Processing may take longer during major promotions, peak seasons, or periods of unusually high order volume.

Once an order has been processed or handed to the carrier, changes or cancellations may no longer be possible.

3. Estimated Delivery Time

Estimated delivery time is 7–15 business days after the order has been dispatched.

Delivery estimates are provided for guidance only and are not guaranteed. Actual delivery time may vary because of carrier delays, customs processing, weather, public holidays, peak seasons, local delivery conditions, or other events outside our reasonable control.

4. Shipping Fees

Any applicable shipping fee will be displayed at checkout before payment is completed. The final shipping charge may depend on the destination, product, package size, and available shipping method.

5. Order Tracking

When tracking is available, tracking information will be provided after the order has been dispatched.

Tracking updates may take several business days to appear after the carrier receives the package. Temporary gaps between tracking updates do not necessarily mean that the shipment has stopped moving.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including the recipient name, street address, city, region, postal code, country, and a valid contact method where required.

Please contact us as soon as possible if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

HHVIBESHOP is not responsible for delivery delays or failed delivery caused by an incomplete or incorrect address supplied by the customer.

7. Split Shipments

Items from the same order may be shipped separately because of product availability, package size, or fulfillment arrangements. Separate tracking information may be provided for each package.

8. Delivery Delays

If a shipment is taking longer than expected, please review the tracking information first. Carrier scans and delivery estimates may be delayed or temporarily unavailable.

For further assistance, contact us with your order number and the email address used to place the order.

9. Delivered but Not Received

If tracking shows that a package has been delivered but you cannot locate it, please:

• check the delivery address shown on your order;
• look around the property and any safe delivery locations;
• ask household members, neighbors, reception, or building management;
• contact the local carrier for delivery details; and
• contact HHVIBESHOP if the package still cannot be found.

10. Lost, Damaged, or Incorrect Shipments

If your package appears to be lost, arrives damaged, or contains an incorrect item, please contact us as soon as possible and include your order number, a description of the issue, and clear photos where relevant.

We will review the information and provide the appropriate next steps based on the circumstances of the order.

11. Refused or Undeliverable Packages

A package may be returned to the sender if delivery is refused, the address is incomplete, the recipient cannot be reached, or the package is not collected within the carrier’s holding period.

If a package is returned to the sender, please contact us so that we can review the available options.

12. Returns Related to Shipping

Eligible items may be returned within 30 days after delivery, subject to our Refund & Return Policy.

If an item is defective, damaged, or incorrectly shipped, HHVIBESHOP will cover the reasonable return shipping cost.

For returns caused by an incorrect size selection, change of mind, or another non-quality-related reason, the customer is responsible for return shipping.

We do not charge a restocking fee.

13. Contact Us